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Q&A

General Question

You can find our shop at the following address: 2470 F, Jalan Seberang Perak, 05400 Alor Setar, Kedah. If you need directions, you can easily access them through Google Maps by searching for “Little Wonder Alor Setar.

Our policy for returns, refunds, and exchanges is as follows:

For Princess Gown:

  • Unfortunately, we do not offer returns or refunds for Princess Gowns.
  • However, exchanges are allowed within 5 days of receiving the parcel. Please notify us before sending back your order.
  • Customized or altered products are not eligible for returns, refunds, or exchanges.
  • Exchange items must be in unworn, unwashed, undamaged, unused condition, with all original tags attached and in their original packaging.
  • You are responsible for the shipping cost back to us, and we will cover the cost of resending the exchanged item.
  • Please provide us with the tracking number of the returned item as we cannot accept your Return Request without it.

For Princess Accessories:

  • Princess Accessories are not eligible for returns, refunds, or exchanges unless they are received in broken condition.
  • It is your responsibility to provide us with evidence showing that the items were broken when received.

We are committed to ensuring the quality of our products and providing you with the best possible service. If you have any questions or encounter any issues, please feel free to reach out to us for assistance.

We provide a complimentary lifetime repair service to all our customers; however, please note that not all types of damage are repairable.

Via WhatsApp: If you need repair service, kindly send images of the damaged part to our customer service via WhatsApp. We will evaluate the damage and let you know if a repair is feasible.

Please be aware that charges may apply if you wish to use additional materials or request replacements. For example, if a flower on your accessory is broken and you would like it replaced with a new one, there would be a cost associated with the replacement.

Additionally, customers are responsible for covering the round-trip shipping costs associated with the repair.

Website Form: Customers can also request repair service through our website by completing the form available at https://littlewonder2017.com/repairing-service-form/.

Yes, we offer both ready stock items and customized products. This means you can choose from our existing inventory of ready-to-ship items or opt for a personalized product tailored to your specific preferences. Whether you’re looking for something readily available or a unique custom creation, we have options to suit your needs.

The price range for our products varies and is influenced by several factors, including DESIGN, MATERIAL, and WORKMANSHIP (DMW). For our ready stock items, prices typically start at RM145 and can go up to RM485. The specific price of an item is determined by the combination of these factors, ensuring that you receive a fair and reflective price for the quality and craftsmanship involved in each product.

Payment

We offer multiple convenient payment methods for your convenience. You can make payments using FPX, as well as popular digital wallets like Boost, Touch ‘n Go, Grab, and Shopee Pay.

Custom Made

Absolutely! We are more than capable of bringing your desired gown design to life. However, it’s important to note that the customization process requires time. On average, our customization process takes between 60 to 90 days to ensure every detail is perfected. We recommend initiating the process well in advance, so please plan ahead and get in touch with us sooner rather than later. Your patience will allow us to craft a gown that perfectly matches your vision.

The price range for customized gowns starts from RM485. However, the final price is determined by several factors, including the specific design you choose, the materials used, and the intricacy of the workmanship involved in creating your unique gown. We ensure that the pricing accurately reflects the combination of DESIGN, MATERIAL, and WORKMANSHIP that goes into crafting your one-of-a-kind gown.

The process for customizing a gown at Little Wonder follows these steps:

Payment 1: RM 100
  • This initial payment is for a survey, which includes:
    • Drawing the design with up to 3 adjustments.
    • Material survey to select the appropriate materials for your gown.

After You Confirm Your Order:

Payment 2: 50% of the Original Price
  • To confirm your gown order, a 50% payment of the original price is required. This payment marks the beginning of the gown-making process.
Payment 3: Pay the Full Balance
  • The customer is required to make the full balance payment after the gown has been completed.
Important Notices:
  • Please note that all payments are non-refundable.
  • Customized items may take up to 90 working days to complete after Payment 2 has been made.

o submit a custom gown request, you have two options:

  1. Website Form: Visit our website at https://littlewonder2017.com/custom-gown-request-form/ and fill out the custom gown request form available there.

  2. WhatsApp: You can also directly contact our customer service via WhatsApp by clicking on this link: wa.me/60124301546?text=IWantCustom.

Feel free to choose the method that is most convenient for you to initiate your custom gown request process.

Absolutely! We offer the option to customize princess hair accessories such as headbands, hair clips, and hairbands. Feel free to let us know your preferences, and we’ll be delighted to create a unique accessory that perfectly matches your vision.

The price for customizing a hair accessory starts from RM 25. The final cost depends on factors such as the chosen material, size, and design of the accessory. Our pricing structure takes these elements into account to ensure you get a personalized hair accessory that fits your preferences and budget.

The process of customizing a hair accessory involves the following steps:

  1. Customer Idea: You share your idea for the customized hair accessory you have in mind.

  2. Material Selection: Our designer will guide you through material options, helping you choose the best one for your accessory.

  3. Price Confirmation: Once the material is chosen, we will provide you with the final price of the customized accessory.

  4. Payment: After confirming the design and price, you will need to make the full payment.

  5. Processing Time: Once the payment is received, we will start the customization process, which takes approximately 7-14 days.

Throughout this process, we aim to create a unique and beautiful hair accessory that matches your vision and preferences.

Requesting a custom hair accessory is simple:

  1. WhatsApp: Directly message us on WhatsApp using this link: wa.me/60124301546?text=IWantCustom.

Feel free to use this convenient method to start the process of creating your custom hair accessory.

Shipping

The standard delivery timeframe for parcels is usually within 3-5 working days. For those who are particularly fortunate, there’s a chance your parcel might arrive as early as the very next day!

Once your parcel has been dispatched, its progress is no longer under our direct control. However, please rest assured that we are committed to aiding you in tracking its status. If you find yourself with any questions or concerns regarding the delivery, don’t hesitate to reach out to us. We’re here to help ensure you’re well-informed throughout the delivery process.

The shipping timeframe varies based on the type of order and its processing requirements:

  1. Full Payment: All orders will be shipped only after the full payment has been successfully made.

  2. Ready Stock: For items in ready stock, we strive to ship them out within 24-48 hours after receiving the payment. In case of an emergency order, kindly inform us, and we’ll make every effort to expedite the shipping process.

  3. Alteration Gown: Orders for alteration gowns typically take 7-14 days to complete before being shipped.

  4. Customize Gown: Customized gown orders require more time for creation and customization. These orders usually take between 60-90 days to complete before shipping.

  5. Customize Hair Accessories: Custom hair accessories orders require processing time of 7-14 days before being shipped.

Please keep these timelines in mind while placing your order, and feel free to contact us if you have any specific shipping requirements or urgent requests.

Currently, we utilize the services of Poslaju and J&T for our shipping needs. You have the flexibility to choose between these two options based on which courier works best for your location and preferences.

You have a couple of options to trace your shipping:

  1. Tracking Number: You can use the tracking number we provided to trace your parcel’s journey. Simply enter the tracking number on the respective courier company’s website to get real-time updates on your shipment.

  2. Website Account: Alternatively, you can log in to your account on our website. There, you’ll likely find a dedicated section where you can track the status of your shipment.

Choose whichever method suits you best to stay updated on the whereabouts of your parcel during its transit.

Little Wonder ships orders exclusively within Malaysia, including both East and West Malaysia. We are dedicated to serving customers across the entire Malaysian region.

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Hi sis😊 Cecelia sini❤ Sis nak cari gown kah headband?
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